Refund policy

1. Return Eligibility

• If you receive a product and find the wrong size, color, or are not satisfied for any reason, you may contact our customer service. We accept returns only if the product is in good condition. (Return shipping charges will be borne by the buyer.)
• Customized or sale items are non-returnable unless they are defective.

2. Return Process

• To initiate a return, contact us at:
  📞 +91 9898843038
  📧 brightwinshop@gmail.com
• Please provide proof of purchase and detailed information about the issue.

3. Refund Process

• Refunds are processed within 7 days after we receive the returned item.
• The refund will be credited to the original payment method within 7 days.
• Shipping charges are non-refundable and will not be included in the refund amount.

4. Exchange Policy

• Exchanges are only available for defective or damaged items.
• Please contact us within 7 days of delivery to arrange an exchange.